Lenskart is hiring Program Managers!! [APPLY NOW]

 Program Manager (Customer Excellence Team) at Lenskart

Location: Gurgaon

Are you passionate about driving excellence, leading strategic initiatives, and improving customer experiences? Join Lenskart as a Program Manager in the Customer Excellence Team and be a part of a transformative journey in the retail and e-commerce industry.

Lenskart

About Lenskart's Customer Excellence Team

The Customer Excellence Team at Lenskart focuses on delivering continuous improvement initiatives across the offline retail business, comprising over 1,800 stores across India. Our mission is to enhance customer satisfaction by:

  • Strengthening standardization with a combination of hard work and smart strategies.
  • Developing skilled leaders in process improvement.
  • Coordinating high-impact business projects.
  • Promoting a daily Kaizen culture for consistent progress.
  • Implementing solutions to address abnormalities identified in leadership standard work initiatives.

As a Program Manager, you will play a pivotal role in leading strategic interventions and ensuring seamless execution of continuous improvement initiatives.

Key Responsibilities

This role demands a versatile skill set, blending strategic thinking, analytical problem-solving, and effective communication. Your responsibilities will include:

1. Cross-Team Collaboration

  • Work with diverse teams to align priorities and secure buy-in for initiatives and decisions.
  • Influence stakeholders and drive consensus on critical projects.

2. Program Ownership

  • Develop and lead cross-functional programs with challenging goals that impact nationwide operations.
  • Manage end-to-end program execution to achieve measurable outcomes.

3. Insights and Analysis

  • Provide data-driven analysis and insights to senior leadership.
  • Support tactical and strategic business decisions across a variety of operational areas.

4. Process Design and Improvement

  • Design metrics and business review frameworks for the operations team.
  • Drive continuous improvement by refining processes and addressing operational inefficiencies.

5. Leadership Communication

  • Draft and present key proposals to leadership, transforming ideas into actionable strategies.
  • Guide implementation efforts and ensure alignment with organizational goals.

Qualifications

To excel in this role, you’ll need the following:

  • Educational Background:

    • A Bachelor’s or Master’s degree in Business, Operations Management, or a related field.

  • Professional Experience:

    • At least 6 years of experience in operations, program management, or continuous improvement roles within the retail or e-commerce industry.

  • Skill Set:

    • Strong analytical and problem-solving capabilities.
    • Exceptional project management and organizational skills.
    • Proven ability to collaborate effectively across cross-functional teams.
    • Excellent communication and presentation skills for influencing stakeholders and leadership.

Why Join Lenskart?

Lenskart is revolutionizing eyewear retail, combining offline and online experiences to make high-quality eyewear accessible and affordable. By joining our Customer Excellence Team, you’ll:

  • Be at the forefront of driving strategic initiatives across a growing offline retail network.
  • Develop and implement impactful solutions that shape the future of customer experiences.
  • Work in a fast-paced environment that values innovation, collaboration, and continuous improvement.
  • Collaborate with passionate professionals dedicated to redefining the retail experience.

What We Offer

  • A dynamic, growth-oriented work environment.
  • Opportunities to lead high-impact projects with significant autonomy.
  • A culture that promotes learning, innovation, and professional development.
  • Competitive salary and benefits.

How to Apply

If you are ready to take on this exciting challenge and contribute to Lenskart’s mission of delivering excellence, we’d love to hear from you.

Submit your application with a detailed resume highlighting your relevant experience and achievements. [CLICK HERE TO APPLY]

Join Lenskart’s Customer Excellence Team and be a part of shaping the future of retail innovation!

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